Sabre is set to provide a more personal travel experience for American Express Global Business Travel clients through TripCase, its mobile travel app.
Through an agreement between the brands, travellers from American Express clients can receive real-time flight updates and live, automatic syncing of itinerary information from American Express to the TripCase app.
Because TripCase knows where the traveller is in the trip, American Express Corporate Cardmembers also receive relevant in-app messages about Card benefits and deals, such as airport lounge access and in-flight Wi-Fi.
“Travellers today want – and expect – personalised service and offers while on the road,” said John Samuel, senior vice president, Sabre Traveller Solutions.
“This integration delivers that to Amex customers with better, faster and more relevant information.”
Whether an American Express Business Traveller books business trips online or on the phone, the reservation is automatically updated and reflected accurately within the TripCase app and website.
In addition, the integration makes it simple for business travellers to react to any last-minute changes.
“We continually look for ways to make travel easier and safer for our corporate customers,” said Kim Goodman, president of global business travel for American Express.
“Syncing with TripCase allows us to deliver the best possible experience for our travellers.”
In addition, American Express customers will have click-to-call access to an American Express Business Travel expert via TripCase.
A customer’s specific American Express service number is also incorporated into TripCase’s list of critical phone numbers, for easy access.
The new integrated experience will be shown this week at both the Sabre and American Express booths during the GBTA Conference in San Diego.