Ryanair has welcomed independent statistics which prove that it loses far fewer bags than any other airline. The SITA WorldTracer Statistics for 2010 showed a worldwide average of over 12 misplaced bags per 1,000 passengers. However, Ryanair misplaces less than 0.3 bags per 1,000 passengers, while flag carrier airlines like BA lose over 20 bags per 1,000 passengers and Aer Lingus loses so many bags it refuses to publish its stats.
SITA WorldTracer, which is used by 440 airlines worldwide, found that many European airlines are very careless with passenger bags. Half of all misplaced bags occur in Europe – compared to just 25% at busy US airports. Transfer baggage, which is often blamed by flag carrier airlines to explain their poor baggage performance against Ryanair, accounted for less than half of all bags mishandled.
Ryanair’s Stephen McNamara said;
“Ryanair continues to provide Europe’s best customer service as our unbeatable combination of the lowest fares, fewest lost bags and fewest cancellations ensure that passengers keep switching to Ryanair. The publication of the 2010 SITA WorldTracer statistics proves that Ryanair is the industry leader in Europe when it comes to ensuring your bags arrive with you, with just 0.3 misplaced bags per 1,000 passengers compared to an industry average of over 12 bags per 1,000 passengers and over 20 bags per 1,000 passengers at careless BA while over at Aer Lingus baggage stats are much like passengers’ bags – nowhere to be seen!”