Ryanair, Europe’s only ultra-low cost carrier (ULCC), today launched an online chat facility for passengers that require additional help when booking special assistance on Ryanair’s Irish and UK website, as part of an improved PRM (passengers of reduced mobility) booking system.

The new service will provide even easier assistance access for disabled passengers, reduced mobility passengers and carers and is accessible via Ryanair’s airport special assistance pages on Ryanair.com at the time of booking, via the Manage my Booking section and when checking-in online.
Ryanair continues to deliver Europe’s best customer service, with the lowest fares, a guarantee of no fuel surcharges, the most on-time flights, the fewest cancellations and least lost bags, which is why we’ll carry 81.5m passengers this year.

Ryanair’s Robin Kiely said:

“Ryanair is committed to delivering a high quality service to all of our passengers and we’re continually striving to improve their experience. Our new online chat facility and improved PRM booking system will help passengers who require additional support when booking special assistance and is available now on our Irish and UK websites.”