Quality growth is instrumental to the travel management industry

Quality growth is instrumental to the travel management industry

Increased demand for high calibre specialised business travel management has seen Wings® Corporate Travel grow rapidly in recent months, culminating in the launch of their third operation in the UK, located in Manchester.

“The strategic importance of a comprehensive network of offices in the region is instrumental in further enhancing our services to our clients and providing unbeatable travel solutions.  Furthermore, Manchester has provided us with the ability to offer our clients a lower cost servicing option, especially with the introduction of our latest self developed online booking tool,” says Paul East, Chief Commercial Officer for Wings® Corporate Travel.

Part of Wings®’ expansion plan is to retain ownership of all operations, without franchising. This provides considerable benefits for the client as it ensures constant service levels and seamless integration of information across operations.

“One of the core principles of Wings® expansion has always been to ensure that our service levels never become diluted as we grow. Keeping all our offices 100% owned by the company guarantees this.  We have significant plans for growth in the UK, with Aberdeen a key focus over the next couple of months” concludes East.

The Manchester operation, along with their offices in London and Aberdeen demonstrated their value to their clients with the professional way in which they managed the travel disruption surrounding the recent volcanic eruption.

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“Our clients have sent us numerous complimentary responses on how we kept everyone abreast of the latest developments and alternate travel plans.  At times like this, our technology solutions to instantly track, text or instant message our clients allowed us group travellers together and work on specific plans on repatriation” says Sonja Hamman, Director of Operations – UK and Europe.