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Qatar Airways seeks to boost customer care with Polish contact centre

Qatar Airways seeks to boost customer care with Polish contact centre Wroclaw will welcome Qatar Airways from next year

Qatar Airways customers contacting the airline in key European markets will benefit from a new multi-lingual Customer Contact Centre based in the Polish city of Wrocław from early next year.

The announcement comes two months ahead of the airline’s new route to the Polish capital Warsaw, set to begin from December 5th with four-flights-a-week direct from the carrier’s Doha hub.

The servicing of customer inquiries will progressively be expanded to include E-Commerce support, Privilege Club member services and travel trade support for all major markets in Qatar Airways’ European network.

Customers will be able to communicate with Qatar Airways by phone, fax, and email.

The Contact Centre is due to open in February 2013.

With an initial staffing of 100 employees, the new Contact Centre will utilise state-of-the-art technology, enhancing the customer experience and connecting the new location with the virtual Global Contact Centre network of Qatar Airways.

Qatar Airways chief executive Akbar Al Baker said: “As a five-star airline we are committed to providing our customers with a seamless travel experience not only in the air, but at every touch point.

“Our customers expect convenient and fast access to professional services and our new Contact Centre will deliver on these expectations.

“Following a rigorous search for a suitable location, we found the city of Wrocław to be the most suited for our European contact centre in providing excellent customer service solutions to our customers in the region.

“The skill set here is huge in customer service and languages. The personal support from Mayor Rafał Dutkiewicz and his Trade Development Agency ARAW has been instrumental in our decision to choose Wroclaw as the location of the new Contact Centre.”