Oman Air has held a major conference of Airport Services Managers in Oman’s capital city, Muscat.
The conference brought together all of the national carrier of the Sultanate of Oman’s Airport Services Managers to discuss a range of key issues, review performance to date and plan for a future that will see the airline continue its rapid expansion.
Hosted by the Chief Officer, Airport Operations, Don Hunter, the conference saw presentations from members of Oman Air’s senior management team, including Chief Executive Officer, Peter Hill. He urged all Airport Services Managers to act as ambassadors for Oman Air and to raise the profile of the airline within their own network airports.
Other speakers at the conference emphasised the importance of customer service, effective communications and vigilance on security issues, whilst delegates also heard of plans for the expansion of Oman Air’s fleet with the imminent arrival of the airline’s seventh Airbus A330 and first Embraer 175.
Speaking after his presentation, Mr Hill said, “The work of our Airport Services Managers has made a major contribution to the achievements of Oman Air over the last year. I would like to thank them for their effort and commitment and I am confident that they will continue to make a major contribution to Oman Air’s continued success in the years to come.
“This conference has provided the opportunity to recognise the excellent work carried out to date, listen to the views and suggestions of our front-line managers and plan effectively for the future. I look forward to working with each of our Airport Services Managers to deliver an outstanding passenger experience for every customer.”
Don Hunter, Oman Air’s Chief Officer, Airport Operations, added, “Our Airport Services Managers play an essential role in delivering success for Oman Air. As Oman Air continues to grow in size and reputation, the importance of that role will continue to increase, as will the importance of a coordinated international approach to managing our services.
“This conference has played a valuable part in setting the agenda for the coming year and addressing a range of issues that will help us to deliver excellence in all we do. It has also given us the opportunity to recognise the excellent work of Oman Air’s teams at airports around the world.”
Bangkok was adjudged the Station of the year 2010 with Doha picking up the first runner-up spot, followed by Male, as second runner up.
Six more awards were presented to the best performing Oman Air teams at airports in London, Lucknow, Chittagong, Cochin, Frankfurt and Bangkok.
To honour and recognise the excellent support extended to Oman Air, mementoes were presented to Royal Oman Police, the Directorate General of Safety & Aviation Services and Oman Airport Management Company during the awards presentation.