Costa Crociere is has confirmed the appointment of Neil Palomba to the newly created role of senior vice president hotel operations and guest experience with the line.
In this position Palomba will oversee and develop hotel operations and guest services for the Costa fleet, reporting directly to Michael Thamm, chief executive of Costa Crociere.
“With his abilities and extensive international experience in the industry, Neil will make a substantial contribution to our executive team,” explained Thamm.
“His main responsibilities will be to take Costa forward, to strive for continuous improvement through operational excellence and to make our guests’ experience on board an unforgettable one.”
Palomba’s experience in the cruise industry began with MSC Cruises in 1996.
After taking on various on-board positions, he became project manager of the new builds department in 2001 to coordinate all the departments involved in new shipbuilding projects.
In 2006 Palomba was appointed chief operating officer of MSC Cruises’ sales and marketing office based in Fort Lauderdale, overseeing USA, Canada, the Caribbean and Mexico before being appointed corporate operating officer in 2010.
Based in Geneva, the position had the strategic goal of optimising profit by establishing performance parameters and developing new destinations, including supervising the entire operation in South Africa.