“As one team, MTR staff serve you deep from the heart”. This is the theme of the MTR Corporation’s 2011 Customer Service Campaign launched today (24 August 2011). The Campaign highlights the team work amongst MTR staff, both working on the frontline and behind–the-scenes, to provide a professional and caring service to passengers. To mark the Campaign, MTR staff will wear personalised heart-shaped name badges and a
special pin to demonstrate their commitment to service excellence and spirit of team work. “Carrying 4 million passengers on a regular weekday, the MTR Corporation commits to provide safe, reliable and comfortable railway services to passengers as its top priority,” said Dr Jacob Kam, Operations Director of the MTR Corporation. “Our staff is the key success factor to that commitment”.
“Each year, passengers are asked to let MTR staff know how they are doing by casting votes in the ‘Most Caring Operation Staff Election 2011’. Recognition from passengers offers great encouragement to our staff and motivates them to seek continuous improvement.” said Dr Kam.
This year’s “Most Caring Operation Staff Election” will be held from 29 August to 11 September 2011. To choose a winner, passengers are invited to recognise MTR staff members who have been sincere, polite, attentive or responsive when offering assistance.
The nominees include all frontline staff at 83 MTR stations (excluding Racecourse Station), five Light Rail Customer Service Centres and 32 staff working behind- the-scenes in eight job units - Operations Control Centre, Train Crew, Station Maintenance, Ticket Inspection, Rapid Response, Car Examiner, Line Patrolman and Maintenance.
Also in Asia today, City.Mobi is celebrating the success of its new guide to Hong Kong.
City.Mobi offers the most comprehensive mobile travel guides available, with over 800 cities in 200 countries listed. Each is developed by the City.Mobi team to combine into a single global travel directory.
HongKong.city.mobi is the latest in this illustrious line up, offering click to call functionality – which means no scribbling down telephone numbers.
Most entries are also linked to websites where users can quickly access more detailed information if needed.
Other key features include information on accommodation, restaurants, attractions, entertainment, nightlife, shopping, and transport.
City.Mobi guides include user reviews and traveller utilities such as a translation guide, currency converter, news and local weather guide.