MTR provides service deep from the Heart Customer Service Campaign 2011

MTR provides service deep from the Heart Customer Service Campaign 2011

“As one team, MTR staff serve you deep from the heart”.  This is the theme of the MTR Corporation’s 2011 Customer Service Campaign launched today (24 August 2011).  The Campaign highlights the team work amongst MTR staff, both working on the frontline and behind–the-scenes, to provide a professional and caring service to passengers. To mark the Campaign, MTR staff will wear personalised heart-shaped name badges and a
special pin to demonstrate their commitment to service excellence and spirit of team work.  “Carrying 4 million passengers on a regular weekday, the MTR Corporation commits to provide safe, reliable and comfortable railway services to passengers as its top priority,” said Dr Jacob Kam, Operations Director of the MTR Corporation.  “Our staff is the key success factor to that commitment”.
“Each year, passengers are asked to let MTR staff know how they are doing by casting votes in the ‘Most Caring Operation Staff Election 2011’. Recognition from passengers offers great encouragement to our staff and motivates them to seek continuous improvement.” said Dr Kam.
This year’s “Most Caring Operation Staff Election” will be held from 29 August to 11 September 2011.  To choose a winner, passengers are invited to recognise MTR staff members who have been sincere, polite, attentive or responsive when offering assistance.
The nominees include all frontline staff at 83 MTR stations (excluding Racecourse Station), five Light Rail Customer Service Centres and 32 staff working behind- the-scenes in eight job units - Operations Control Centre, Train Crew, Station Maintenance, Ticket Inspection, Rapid Response, Car Examiner, Line Patrolman and Maintenance. 


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