Multi-Systems, Inc. (MSI), fully-integrated hotel technology solutions provider, celebrates 20 years transforming technology for the hospitality industry. Founded in 1991 with a mission to develop and integrate central-reservation and property-management systems, MSI‟s growth has soared today to 210 exemplary employees and an installed customer base of 5,800 properties throughout North America.
Following its 2010 acquisition of REMco in Dickinson, North Dakota, MSI now offers fully integrated solutions meeting the business needs of economy to full-service resort properties.
Committed to maintaining high standards of products and services, MSI‟s Property Management, Sales & Catering, Point-of-Sale, Self Check-in/out, and Corporate Services™ have propelled MSI to the forefront of emerging technology. Boosting agility for both limited and full-service properties, including Americas Best Value Inn, Best Western, Extended Stay Hotels, Hawthorn, Hyatt, InTown Suites, La Quinta, Value Place, other hotel chains and independent hotels, MSI‟s integrated systems assist with increasing occupancy and ADR, while providing a higher level of guest service
“From the beginning, we operated as a „people‟ company and that has greatly led to our success,” says Rick Munson, MSI‟s President and CEO. “We‟ve built our foundation on solid principles of good customer service, excellent products, and positive attitudes. These philosophies have transported us to new innovative heights and kept us at cruising altitude.”
Munson says that MSI‟s number one guiding principle states that “we are unified in our purpose to be of service to our associates and customers as we strive to exceed expectations. At MSI, we believe the ascension to success begins with our associates. We boast a staff consisting of hotel and technology professionals that add the right spark of ingenuity and care.
“We are loyal to our associates and they are loyal to our customers. This management style, combined with staying attuned to our customers needs, is what sets us apart from our competitors. We strive to exceed expectations in this essential area.”