Mauritius leads winners at the ACI Airport Service Quality Awards


Sir Seewoosagur Ramgoolam International Airport claimed two awards at the ACI Airport Service Quality Awards

Industry body Airports Council International has announced the recipients of the prestigious 2014 Airport Service Quality Awards.

As the industry’s most comprehensive passenger service benchmarking tool, the ACI ASQ Survey has reliably captured passengers’ immediate appraisal from check-in through departure at the gate at more than 300 airports worldwide.

These awards represent passengers’ views on 34 key service indicators and are an objective and accurate indicator of the top worldwide performing airports with regard to passenger service.

“Airports are more than simply points of departure and arrival,” said Angela Gittens, director general, ACI World.

“They are complex businesses in their own right.

“As such, a focus on serving the passenger has become increasingly important to ensuring success.

“In the fast-changing landscape of worldwide aviation, ASQ is the key to understanding how to increase passenger satisfaction and improve business performance.

“At the end of the day, good business acumen comes down to a simple equation: better service, improved traffic and a healthier bottom line,” Gittens added.

The ASQ Awards are presented in four categories: Best Airport by Region, Best Airport by Size, Best Small Airport and Best Improvement.

“I see many airports on the 2014 top performers list that have made the cut year in and year out,” Gittens said.

“It’s particularly satisfying to know that the benefits of the ASQ programme are long-term and far-reaching.

“Likewise, there are a number of new faces, effectively proving that ASQ has something to offer every airport, whether well-versed in passenger satisfaction or just beginning the journey toward customer service excellence.”


Air Mauritius was recently recognised by the World Travel Awards

The following airports represent the best in class for their respective ASQ categories:

Best Airport by Region:

  • Mauritius (Africa)
  • Seoul Incheon (Asia-Pacific)
  • Keflavik (Europe)
  • Guayaquil (Latin America-Caribbean)
  • Amman (Middle East), Indianapolis (North America).

Best Airport by Size

  • Guayaquil (Two–five million passengers per year)
  • Haikou (Five–15 million)
  • Seoul Gimpo (15–25 million)
  • New Delhi (25–40 million),
  • Seoul Incheon (over 40 million)

Best Small Airport by Region, fewer than two million passengers per year

  • Upington (Africa)
  • Langkawi (Asia-Pacific)
  • Murcia (Europe)
  • Culiacan (Latin America-Caribbean)
  • Victoria (North America)

Best Improvement by Region

  • Mauritius (Africa)
  • Kolkata (Asia-Pacific)
  • St. Petersburg (Europe)
  • Santo Domingo (Latin America-Caribbean)
  • San Antonio (North America)

Claiming an unparalleled two international titles, Sir Seewoosagur Ramgoolam International Airport is just the latest success in Mauritian aviation.

At the same time, Amédée Maingard Lounge also took the title of Indian Ocean’s Leading Lounge at the awards.

Here attentive and discreet staff welcome passengers to pleasant surroundings, allowing them to catch their breath between meetings, to freshen up after an all-night flight or to rest and recover during a stopover.

Amenities in the lounge include local and international books and magazines, TV, a Business Centre with computers, WI-FI, and a children’s play area, as well as a Bar & Buffet area offering a wide selection of food and beverages.

Last year Air Mauritius was also recognised as the Indian Ocean’s Leading Airline for an unprecedented tenth consecutive year.