Marriott examines role of technology in hotel room of tomorrow

Marriott examines role of technology in hotel room of tomorrow

As technology continues to evolve and play an increasingly active role in our daily lives, Marriott International has teamed with two leading companies – Samsung and Legrand – to launch the hospitality industry’s Internet of Things hotel room to inspire the ultimate hotel experience of the future.

The Internet of Things Guestroom Lab – powered by Marriott’s Innovation Lab at the company’s corporate headquarters – explores concepts that have the potential to elevate the guest experience, create more efficient hotel room design and construction, and contribute to Marriott’s global sustainability efforts and goals. 

As the hospitality industry’s smart hotel room, the Lab allows multiple responsive Internet of Things systems, devices and applications to communicate with one another to serve guests and optimise hotel operations.

“We know that our guests expect to personalise almost everything in their lives, and their hotel experience should be no different,” said Stephanie Linnartz, global chief commercial officer, Marriott International.

“By teaming with best-in-class partners, we are leveraging mobile and voice-enabled technology to give our guests the ability to set up the room to best meets their needs – whether that is creating the ultimate relaxation environment or one that enables productivity for business travellers.”


White interiors will feature prominently in the future

Developing an intuitive system is critical as Marriott seeks to continuously innovate the global guest experience across its 30 brands. 

The technology inside the Internet of Things Guestroom Lab allows, for instance, a user to ask a virtual assistant for a 06:30 wake-up alarm, to start a yoga routine on a full-length mirror, request additional housekeeping services and start the shower at the desired temperature stored in their customer profile – all by voice or app.

Marriott is working towards a future where hotel owners would have a seamless, transparent and flexible end-to-end solution that requires minimal equipment, while customers would enjoy an integrated experience with access to their own data and information, as well as accessible voice and mobile-optimised controls.

Such systems would also benefit hotel operations and improve personalised service by, for instance, allowing staff to provide services at a guest’s desired time.

“At Samsung, we aspire to make life easier and better for our consumers, whether they’re at home or their home away from home,” said James Stansberry, senior vice president and general manager of ARTIK Internet of Things, Samsung Electronics.

“Partnering with Legrand and Marriott, we can offer users unprecedented levels of control and personalisation, thanks to our end-to-end IoT services powered by the ARTIK platform and the SmartThings Cloud.

“From intuitive lighting to voice-activated room controls, we’re delivering customisable, intelligent experiences that make our consumers’ lives more convenient, productive and secure.”

Following the three-month-long experiment Marriott, Samsung and Legrand will analyse feedback to continue innovating with Internet of Things technology.

Consumers will start to see elements of the technology in hotel rooms within the next five years.