Lufthansa is making baggage check-in even simpler. From now on, at Munich airport passengers can check their bags in themselves. New baggage drop-off machines with easy-to-follow instructions guide passengers through the few steps needed to check in their bags. Six new-generation baggage machines are already in operation at the southern end of Terminal 2, and a further 13 will be added at Munich by the end of November 2012. At Frankfurt, two baggage drop-off machines are also undergoing a test run. By the middle of next year, a total of 16 will be in routine operation at Germany’s largest airport. Since 2011, the new baggage machines have been tested by about 95,000 passengers. Passengers who request personal assistance or who would like to check in bulky items can, of course, still drop off their baggage at a check-in counter.
Boarding service for premium passengers on Lufthansa’s European flights
On European routes, Lufthansa passengers travelling in First and Business Class as well as HON Circle members, Senators and holders of a Star Alliance Gold Card can board their flight before all other passengers. The personalised Priority Boarding service, which is supervised by a staff member at the gate, allows these customer groups to board their aircraft immediately after families with children and passengers in need of assistance. Premium customers then have plenty of time to stow their hand baggage and take their seats. The new boarding service has already been tested on numerous routes and is offered on all European flights.