Lotus Tours, a leading Hong Kong travel service provider and ticketing wholesaler, has signed entered into a ten-year partnership with Amadeus.

The partnership will provide Lotus a competitive advantage in Hong Kong, with Amadeus providing customised, end-to-end IT solutions and consultancy services which will enable Lotus and its affiliated companies to streamline their work flows and automate manual tasks for improved efficiencies.

Patrick Kong, chief executive of Lotus Tours Limited, said: “The travel agency business has become more challenging than ever in recent years with stiff competition from direct suppliers as well as online channels.

“Lotus will aggressively open up new business opportunities such as cruise and new retail business models to adapt to these challenges.

“Introducing smarter technology solutions from Amadeus will enable us to prepare for change, streamline our workflow and automate our processes, which will be imperative to increasing productivity, expanding our business volume and market reach, and achieving our future goals.”

Under this partnership, Lotus will work with Amadeus to develop a bespoke suite of solutions.

The new solutions will incorporate a number of features aiming to improve Lotus’ operating efficiencies, offer greater customer convenience and minimise overall IT spending.