The list of Iberia flights that will be cancelled on January 25, 27 and 30 due to the pilots strike is now available [http://grupo.iberia.es/content/GrupoIberia/Noticias/Sala%20de%20Prensa/2012/documentos/VUELOS%20DE%20LA%20HUELGA%2025.27.30%20English.pdf](see here)[/url].
Iberia will facilitate changes in tickets and refunds to affected customers and will do everything possible to place them on other Iberia flights, flights operated by other airlines, or alternative means of transport.
Customers who bought their tickets on www.iberia.com will receive messages if their flights are cancelled, including proposed trip alternatives when available. Customers can ring the special 902 100 988 telephone number established by the company to deal with strike-related queries and procedures when calling from Spain. For calls from other countries, click here. Refunds can also be requested at www.iberia.com. Customers who bought tickets at travel agents should contact them to arrange changes or refunds, so to speedy these procedures.
The company will keep customers informed at all times via www.iberia.com and its Call Centers around the world, its Facebook and Twitter pages, all Iberia desks at the more that 100 airports in which it operates, and travel agents.
Iberia thanks its customers for their patience and understanding. It is also grateful to its employees for their extra efforts in assisting customers.