International luxury hotel operator, Langham Hospitality Group has appointed Teresa Poon as the Regional Quality Manager (International). Langham Hospitality Group has been committed to employee’s training and career development. In her new capacity, Teresa will be instrumental in developing the group’s Quality League Management further for the group’s hotels in the U.S., UK and the Pacific. She will establish quality management systems, facilitate process improvement and develop performance measuring system. Teresa will also be responsible for streamlining the mystery shopping programme.
Brett Butcher, Chief Executive Officer of Langham Hospitality Group said: “As we continue to grow our footprint in the global market, employees are very important assets to our company. We are committed to providing professional training and opportunity to our employees around the globe. Teresa’s wealth of experience and know-how in the hospitality industry will certainly add tremendous values to position our company as one of the best employers in the industry.”
Teresa came from strong five-star hospitality background with rich hotel pre-opening and sales and marketing experiences in Hong Kong in the past 25 years. Teresa joined Langham Place, Mongkok, Hong Kong during pre-opening period in 2003 and had advanced with the hotel to the position of Hotel Manager before promoting to the current role with the company.