Kuoni and John Lewis join forces to launch new concept travel concessions

9th Nov 2012
Kuoni and John Lewis join forces to launch new concept travel concessions

Kuoni and John Lewis have announced a new partnership which will see the travel company open exciting new travel concessions in four John Lewis stores this autumn, with more to follow in the future. The Kuoni concessions are available in the flagship John Lewis store on Oxford Street, London, as well as stores in Reading and Southampton. The last is to be opened in Cardiff at the start of November. They will offer the full range of holidays available from Kuoni shops and the move creates 19 new full time jobs.

The concessions will range from 444 sq. ft. - 821 sq. ft. and combine the look and feel of the two brands, with John Lewis furniture and Kuoni fittings. They will be situated in the customer service area, adjacent to John Lewis’ Gift List departments, and interactive technology such as iPads and plasma screens will be used to bring holidays to life.

Kuoni will also introduce John Lewis Travel Insurance to its customers, and become the travel partner for John Lewis Gift List. This service allows customers to ask their guests to contribute to their Kuoni honeymoon through a John Lewis Gift List.

Sean Allam, director commercial operations at John Lewis, said: “We already have a strong customer base in our travel insurance services, so opening travel concessions in our shops feels like a natural step for John Lewis. People will be able to take time out from speaking to a personal travel expert to shop or have a coffee, and choose their holiday in a relaxed and inspiring environment.

“Kuoni’s commitment to customer service and expert advice was a perfect fit for John Lewis, and we believe this will be a long-term and successful partnership.”


Derek Jones, managing director at Kuoni said: “We are really excited about this partnership. Kuoni and John Lewis have a lot in common; we have a very similar customer base and share the same approach to business, putting customer service at the heart of everything we do. We know that our customers really value the expert personal knowledge we provide and the success of our High Street stores has shown that the best way to truly understand their needs is to spend time with them, face to face in the right surroundings. These concessions will allow us to bring our unique approach to travel retailing into John Lewis shops.”


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