Japan Airlines signs with Amadeus for Altéa Suite upgrade

Japan Airlines signs with Amadeus for Altéa Suite upgrade

Amadeus and Japan Airlines have announced an agreement has been reached for the tech giant to provide the airline with its full Altéa Suite of IT solutions.

The agreement, which sees JAL become the latest oneworld airline to adopt Amadeus’ Altéa, will allow the airline to replace its existing passenger service system, which was originally activated back in 1969.

With this in mind JAL will migrate to Altéa in order to deliver a modern, customer-centric IT foundation across both its domestic and international routes.

JAL undertook the decision to modernise its approach to IT as part of a wider corporate transformation programme.

To ensure a smooth migration to the Altéa Suite, the process will be supported by the local Amadeus Airline IT team based in Tokyo.

Hideki Kikuyama, senior managing executive officer management division route marketing, Japan Airlines said: “We are very proud to have signed this important contract with Amadeus as it becomes a strategic IT partner to Japan Airlines.

“Our aim is to deliver a high quality, full service offering for international flights whilst delivering convenience and simplicity for domestic flights.

“The latest approaches to customer management and IT are fundamental to this strategy and we have found a partner in Amadeus willing to invest in only the most modern, future-looking and cutting-edge solutions.”

To date, more than 120 airlines have contracted Amadeus Altéa. Based on existing contracts, Amadeus estimates that by 2015 the number of Passengers Boarded managed by Altéa will be around 800 million.

Julia Sattel, senior vice president, Airline IT, Amadeus added: “We are extremely pleased to welcome JAL into our growing Altéa community.

“This agreement follows a period of sustained growth for our suite of products and services across the entire Asia Pacific region in particular.

“Indeed, as well as JAL we are currently working with a number of leading airlines across the region, and our commitment to Asia has never been higher.

“Both in Asia Pacific and beyond we are helping our customers to better connect, manage and serve the evolving 21st Century traveller.”