Iberia has launched Iberia Conecta, a free service to inform customers directly by SMS or email message about the status of their flights.
The airline has decided to launch the service ahead of schedule in order to assist customers who may be affected by the six day-long strikes called by unions for later this month to protest Iberia’s Transformation Plan, after spurning Iberia management’s offer to negotiate the terms of the plan.
While the specific flights that will be cancelled will not be known until the government’s “minimum services” decree is issued, Iberia is already implementing a contingency plan to minimise the strike’s impact on customers. In addition to the “Iberia Conecta” service, the company has set up a special telephone line, +34 954983147, which customers may call with questions relating to the strike. Passengers can also contact Iberia’s Call Centers around the world to receive information about the strike or any other matter.
Real time information
The “Iberia Conecta” service is a new and permanent information channel via which the airline will keep subscribers informed directly about the status of their flights. To subscribe, the customer needs only to supply a cell phone number and/or email address. The company will then supply information about changes, delays, or cancellations of flights, including the customer’s connecting flights at T4 Madrid-Barajas airport when appropriate. There is no charge for the service.
Iberia Plus members will obtain this service automatically if their contact details are up to date.
Others should visit the “Booking management” page of the www.iberia.com site when making reservations or afterwards. This applies equally to those who purchase Iberia tickets from a travel agency.
The service is available in Spanish, Catalan, German, French, English, Italian, Portuguese, and Russian.