HRG COMMENT: Volcanic ash situation

19th Apr 2010
HRG COMMENT: Volcanic ash situation

“The closure of UK airspace is affecting thousands of business travellers.  With so many flights cancelled we are dealing with a large number of clients unable to get to important meetings or stranded whilst trying to return to the UK from business trips.  Our travel tracker technology (HRG TravelWatch) has located and contacted all those clients affected and we are using all our expertise to manage the situation. 

“Our primary aim is to minimise the disruption our clients and their travellers face.  This weekend we will be supporting 24 hour cover with our UK offices remaining open for normal business hours on both Saturday and Sunday.  In addition, our telecommunication system has been adjusted to ensure minimal waiting time for callers. 

“A travel management company comes into its own at a time like this as hundreds of flight tickets are re-arranged and alternative plans are made.  We are in close contact with the airlines, hotels and car services to monitor the situation and make sure our clients and their travellers are constantly updated and suffer minimal inconvenience.”


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