Hospitality Training Conference highlights industry experts sharing insights, trends & solutions

10th Dec 2011
Hospitality Training Conference highlights industry experts sharing insights, trends & solutions

Sought after speakers, a rich agenda and the presence of key industry players makes the 83rd Council of Hotel and Restaurant Trainers (CHART, Hospitality Training Conference one of the premier hospitality industry events. Hotel, restaurant and HR professionals will gather at the Renaissance Austin in Austin, TX on March 3-6, 2012 to learn and share effective training and development practices that can quickly translate into improved operational results and higher level employee performance. The agenda, with session descriptions and speaker bios, can be viewed at:

CHART’s 83rd three-day conference and one pre-conference day is expected to draw more than 150 hospitality professionals nationwide and will feature results-oriented sessions and plentiful networking opportunities. Leading hotel and restaurant industry experts, motivational speakers, authors, and consultants will address:
—changing employee and customer demographics;
—being accountable and holding others accountable;
—understanding and implementing strategic planning;
—creating engaging and enthusiastic work environments;
—utilizing effective communication;
—developing job task analyses;
—motivating employees;
—improving implementation processes;
—developing succession planning;
—building strong teams; and
—other employee performance issues impacting training

Featured Keynote Speakers:
—Haydn Shaw, Senior Consultant, FranklinCovey; Leading across Generations
—Marilyn Sherman, Owner, UpFront Presentations, Author, Speaker; How to be a Hospitality FANATIC!
—TJ Schier, President, Incentivize Solutions/SMART Restaurant Group; Becoming a SMARTer Trainer
—Keith Lewis, President, VeraSpark Consulting; Aligning the Team: The Enterprise Simulation
—Simon Lia, President, GEMS Consulting, Inc.; Crucial Conversations
—Harry Paul, Speaker, Author; Destination - Work: Getting People Excited About Coming to Work and Working Hard

Additional Conference Features:
—Interactive Content-rich Breakout Sessions on Timely Industry Topics
—Pre-Conference Trainer Competency Certificate Workshops
—Semi-Annual Community Service Event
—First-Time Attendee Orientation Program
—Powerful Networking Opportunities with Top Professionals
—Resource Gallery Vendor Exposition
—Welcoming Energetic Atmosphere
—Low Conference Fee which includes many Meals and Activities

“Our conferences continue to be top-rated due to the relevant content presented by industry experts and outstanding networking opportunities,” commented Jen Swan Michaud, CHART President and Director of Learning and Development for CSM Lodging. She continues, “What makes our conferences unique is the opportunity they provide to learn insights regarding key training and HR practices—straight from those who are responsible for making it happen.”



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