The online hotel reservation service hotel.info conducted a survey amongst its German and European partner hotels which showed that hoteliers place great value on the honesty of their guests.
Hoteliers highly appreciate guests who pay their bill and who do not remove items from the hotel. Almost 100% of those taking part in the survey marked this as “very important” or “important”. Scoring more than 95% the quality of reliability came second, e.g. no last minute cancellations and the observance of the times for check-in and check-out. The third most important quality was held to be the friendliness of guests to the hotel staff. More than 8 out of 10 hotel managers are of this opinion.
Cleanliness and generosity on the part of the guest are not held to be as important as was generally thought. Whilst approximately 80% of hoteliers considered cleanliness to be either “very important” and “important”, clearly hoping that rooms will be left clean and tidy, the importance of guest generosity was considered far less significant and not really expected. Tips are only considered important by every fifth hotelier. hotel.info conducted this survey amongst its German and European hoteliers through the hotel newsletter. The hoteliers evaluated guest behaviour on the above points with “very important”, “important”, “neutral”, “less important” and “unimportant”. More than 700 hoteliers took part in the survey.