Holland America Line improves Flight Ease programme for passengers

25th Aug 2015
Holland America Line improves Flight Ease programme for passengers

Holland America Line has given a new look to its air booking program, Flight Ease.

The enhanced features make the process more user-friendly for travel professionals to navigate, search and book flights.

In addition to the new design, the functionality of the site is now more intuitive, allowing users to select departure and return flights separately, add a stopover flight segment, easily compare real-time flexible and restricted fares, and review more detailed schedule displays.

“We’re constantly communicating with our travel partners, and these Flight Ease enhancements are a result of conversations on how to improve the air reservation platform,” said Lynn Narraway, managing director of Holland America Line in the UK.

“Planning a cruise holiday from start to finish should be a seamless process, and Flight Ease ensures that our travel agent partners have the most advanced tools to coordinate their clients’ air and cruise itineraries.”

In addition to the new look, there is improved functionality including:

  • The ability to select departing and return flights independently.
  • Improved search filters to easily identify the best flight for clients based on preferred airlines, fare type, number of stops, departure time, price and duration.
  • Easy comparison of flexible and restricted airfare options for the same flights.
  • A calendar to guide flight planning based on ship departure and arrival dates.
  • Newly designed schedule displays detailing important information about type of aircraft, connections and stop-over times.
  • Improved navigation allowing travel professionals to move easily across the booking flow from each step of the process including search, select departure, select return, summary and pay.

Available through Holland America Line’s robust Polar Online booking process, Flight Ease features up-to-the-minute flight schedules that only include those flights that arrive and depart in time for the specific cruise booked; as well as competitive pricing and flight inventory from multiple carriers.

All flights booked through Flight Ease feature 24-hour assistance for questions and “Next Port Protection,” which means that in case of airline delay or cancellation en route to a cruise, Holland America Line will take care of any flight changes necessary to join the cruise at the next available port
of call.

With Flight Ease, travel professionals can easily and affordably select from two competitive pricing options depending on their clients’ travel needs:
Flexible Fares provide the greatest leeway for changes with no fees to adjust a flight schedule and airfare payment is due with the final cruise payment.

Similar to other low-fare tickets, Restricted Fares are generally a lower price, have cancellation fees and require full payment for the air reservation at the time of booking.


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