Online travel agency Holidays-Direct.co.uk says package holidays will prove popular as holidaymakers want reassurance they are protected from any 3rd party failures. Reassurance and peace of mind knowing holidaymakers are protected is vital in 2010.
Holidays-Direct and partner sites, Ski-Direct, Cruises-Direct and CityBreaks-Direct have a clear policy of helping all package holiday customers in the event of a third party airliner or tour operator experiencing financial difficulties.
Reassuring customers is vital in peak booking periods says Holidays-Direct who believe holidaymakers peace of mind is an important factor to consider as the new year begins, especially as
the economic downturn has proved such a struggle for over 20 companies in the travel industry during 2009.
Jon Pearce explains how it affected customers of Holidays-Direct, “During recent times we’ve had about 2000 of our passengers affected, including XL and Globespan airline failures, Eurostar fire and weather stoppages, and also Easyjet pulling all flights out of East Midlands.”
Jon continues, “Our customers have always received a suitable alternative holiday or a full refund immediately when they are affected by such an incident. Independent travellers normally have to foot the bill for the rest of their holiday in the unlikely event of an airline failure or other problem.”
Package holidays and package tours are covered by ATOL and ABTA; Holidays-Direct believe loyalty towards customers is now paramount in the build up to a stronger 2010 for the travel industry. The online travel agency is known widely for great customer service listening to customer needs and helping holidaymakers anyway they can.