Hilton Worldwide has entered into a strategic agreement with BT Openzone to provide a fully-managed suite of Wi-Fi and Internet services across hotels in the U.K. and Ireland. The new technology will provide a tenfold increase in bandwidth and an even more consistent, high-quality online experience for guests at nearly 100 Hilton Worldwide properties beginning in Autumn 2011.
This agreement provides guests with BT Openzone Wi-Fi access, high-speed fixed line, conference and event services in more than 17,000 bedrooms, public areas and meeting and conference spaces, including 24-hour customer support. The new Wi-Fi service will be available free of charge to all Gold and Diamond Hilton HHonors members and over five million BT Total broadband customers. BT Openzone users and customers from iPass, AT&T and other BT Openzone roaming partners can also use the service free of charge when visiting the hotels.
“We are committed to providing our guests with access to the very latest technology, complementing our world class hospitality, and are delighted to collaborate with BT Openzone to deliver an outstanding service in the U.K. and Ireland,” said Robert Webb, Chief Information Officer, Hilton Worldwide. “This deal builds on last year’s agreement with AT&T in the United States and Canada as we look to partner with the very best technology providers around the world.”
Chris Bruce, CEO, BT Openzone, said: “The growing number of travellers with mobile devices such as tablet computers and smartphones, means guests increasingly expect to be able to log on wherever they are and with a fast and reliable connection. BT currently has 2.8 million Wi-Fi hotspots across the U.K. and Ireland. By expanding our coverage at Hilton Worldwide’s portfolio of hotels, we are demonstrating our commitment in providing leading edge technology services to partners in a very demanding service environment.”
BT Openzone will use an ‘above property’, centralised cloud computing architecture, and will oversee network operations, guest Internet support, network engineering, software development and 24/7 network monitoring for Hilton Worldwide’s Wi-Fi and Internet services.
Hilton Worldwide’s portfolio of six brands in the U.K. and Ireland includes Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels and Resorts, Doubletree by Hilton, Hilton Garden Inn and Hampton by Hilton.