The Hertz Corporation is expanding its new technology-driven, customer service enhancements to more Hertz locations worldwide.
The services, highlighted in the “Travelling at the Speed of Hertz” campaign, provide speed and ease helping Hertz Gold members save time via mobile and on-site service options and getting customers quickly behind the wheel of their preferred rental vehicle.
“Hertz is responding to the exponential growth of mobile technology to streamline consumers’ lives, including business and leisure travel,” commented Hertz Chairman and Chief Executive Officer, Mark P. Frissora.
“Customers love our Mobile Gold ‘Carfirmations’ because the service provides consumers confidence that their rental vehicle is ready to go. Hertz’s suite of technological innovations is a key element of our commitment to make the car rental experience the fastest and easiest in the industry.”
“Traveling at the Speed of Hertz” enhancements that Hertz continues to expand include: Mobile Gold Alerts; Hertz’s ExpressRent Interactive Kiosks; Hertz Gold Choice and Hertz’s Gold Enrollment and e-Return (“Zap Technology”).
Hertz Gold Choice gives Gold customers the power to select their own car and go, and is now available at 48 U.S. locations and 7 European locations, with plans to add 10 additional locations within the next year.
Hertz ExpressRent Kiosks, which let customers rent a car without a reservation through a live, face-to-face video kiosk, are live in 153 airport and off-airport locations across the U.S. Hertz has processed more than 100,000 rentals with its ExpressRent Kiosks and has set a new record handling of approximately 6,000 transactions per week via the kiosks.