Gulf Air, the national carrier of the Kingdom of Bahrain, in its continuous efforts towards providing enhanced travel experience for passengers, has introduced a new online solution that offers end-to-end check-in and departure services for customers.
The new Advanced Check-in System International (ACSI) will make the passengers’ online self-service experience in reservation, booking, e-ticketing and web check-in procedures much easier and smoother.
Customers can now enjoy a variety of value added services such as automatic flow of seat preferences, special service request, travel document information and onward journey details with precision and ease - all from the comfort of one’s home or office.
In addition to the benefits it offers to customers, the new robust platform also benefits airlines; it fully supports check-in, boarding and load control functions, offers enhanced passenger recognition and service and promotes operational efficiency, thus saving time and money. It also acts as the single source of data for all flight schedules, providing real-time updates to passenger and inventory.
Dr. Jassim Haji, Gulf Air Acting Director, Information Technology said, “Travellers these days have become very time conscious, who would like to spend less time at airports on check in and departure procedures. In response to this, Gulf Air has been simplifying these processes by introducing several technological advancements. The new ACSI system is the latest offering to our customers.”
“This fully integrated and automated solution provides a faster, more simplistic passenger check in process, delivering a seamless travel experience to customers. At the same time, the flexible, configurable technology ensures operational integrity while delivering industry and security-compliant applications for Gulf Air.”
The ACSI system is already in place in eight Gulf Air destinations, i.e., Abu Dhabi, Bahrain, Frankfurt, Istanbul, London, Mumbai, Muscat and Paris and will be introduced progressively in other stations soon.