Get ready to press the Install button! An upgraded and expanded suite of MTR smartphone applications was available for download from the end of September to provide instant access to travel information that passengers need, when they need it.
The award-winning “MTR Mobile” app, the trusted travel partner for almost one million subscribers, has taken on a new design that comes with enhanced interactive features to make planning journeys around town easier than ever before. What’s more, the new “MTR Mobile” brings all MTR apps into one portal where all available MTR apps can be seen at one glance and downloaded conveniently. Two new apps have been added to the menu.
“Traffic News” provides timely information when Tropical Cyclones, serious service disruptions or special festive periods lead to changes to normally scheduled train service; while “Intercity Train” allows passengers taking the cross-boundary service to/from Guangzhou or Dongguan to check train schedules and related information. They can even purchase tickets directly on-line starting 12 October.
“These new and enhanced apps represent an important step forward for MTR in the ways in which we use technology to help deliver useful travel information to our passengers more directly and effectively. These exciting apps have been developed after listening to feedback from our customers. The end result is a new integrated platform that delivers more information and a more user-friendly experience to everyone, making it even easier
for our passengers to get around,” said Mr Jay Walder, Chief Executive Officer of the MTR Corporation.
“With the launch of the enhanced “MTR Mobile” app, MTR is leading the way in enriching a digitally-connected society. I am excited to see MTR’s dedication in serving the community with the innovative use of mobile technology. The new design and functions will definitely bring the travel experience to a new holistic level,” said Ir Stephen Lau, JP, President of the Hong Kong Computer Society.
The upgrading of MTR’s digital technology channels is an integral part of efforts to further enhance passenger communications under the $1 billion Listening‧Responding programme which also includes the provision of more information through MTR’s website and improvements to public announcements, signage and digital displays in stations.
To further enhance customer service, the Corporation is currently working closely with mobile operators to install the equipment needed for passengers to enjoy 4G mobile services in the MTR network. As installation works can only be conducted during a few overnight hours due to the need to operate passenger train service during the day, it is expected 4G mobile services will be available gradually starting in November this year. Central and Admiralty stations will be among the first stations to be 4G enabled with the whole network to have 4G coverage by mid-2013.