Frankfurt Airport praised as Service Champion

17th Nov 2012
Frankfurt Airport praised as Service Champion

Celebrating its 25th anniversary next month, EIBTM 2012 will also mark the occasion of its 6th CEO Summit with a record number of 70 C-level executives from 20 countries coming together to focus on the theme - Global Events.

“Service Champions” is Germany’s largest customer satisfaction index, based on close to a million customer evaluations of more than a thousand companies in about 100 industries. The rankings are created jointly by the ServiceValue market research company, Goethe University in Frankfurt, and the daily newspaper Die Welt.

This accolade as a “Service Champion” is a great success for Frankfurt Airport – while providing an incentive for it to try even harder. Two years ago, the airport launched its “Great to have you here!” service program, which has introduced a host of improvements to make it faster, more convenient, and more comfortable for passengers to depart and transfer there.


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