Flybe, the UK’s number one domestic airline, reports that its new through check-in service tie up with Virgin Atlantic late last year is proving very popular with passengers who, travelling with a through ticket for Flybe and Virgin Atlantic sectors, can now have their boarding cards issued for both flights at the very start of their journey.
The through tagging of bags and issuing of all boarding passes at the Flybe regional airport of departure is a much sought after bonus for passengers not only for its sheer convenience but also as it dramatically reduces passenger transfer time at connecting airports. The service allows passengers to remain airside throughout their journey, removing the stress of having to check-in for a second time at connecting airports such as London Gatwick and Manchester when flying on transatlantic routes.
Mike Rutter, Flybe’s Chief Commercial Officer says: “Flybe is continually striving to improve our customer experience for the added convenience of our passengers. The introduction of this new service for connecting Virgin Atlantic passengers is yet another example of Flybe’s ongoing commitment to our customers and partners. Now people can, as an example, fly to and from Aberdeen to Las Vegas via Gatwick by only checking in once on departure.”
Edmond Rose, Director Commercial & Revenue Planning at Virgin Atlantic adds: “Virgin Atlantic is delighted to offer passengers travelling on Flybe smoother connections via Gatwick and Manchester to its destinations in the Caribbean as well as Orlando and Las Vegas. Passengers can book a Flybe connection at the same time as their Virgin Atlantic long-haul flights and enjoy all the benefits of through check-in with just one ticket.”
Flybe already offers this passenger through check-in service to British Airways, Brussels Airlines and Etihad passengers and the expansion of this service to Virgin Atlantic passengers highlights the airline’s position as one of Europe’s largest regional airlines and its continued commitment to improving its customer services.