Travelport-operated Flight Centre has begun updating the desktop tools available to travel consultants through its Universal Desktop, following successful pilot programs in key markets around the world.
A broader rollout will include Australia, New Zealand, South Africa and the United Kingdom, then extending to the remainder of the global Flight Centre network.
Travelport Universal Desktop will enhance Flight Centre’s ability to access and sell airfares and other travel content globally and will provide travel consultants with a faster and simpler research and booking tool, thereby strengthening their relationship with their customers.
According to Graham Turner, managing director, Flight Centre: “Flight Centre has enjoyed a long and prosperous relationship with Travelport over the past 25 and more years.
“The latest iteration of that relationship is the launch of Universal Desktop to our agents around the world, which is one of our key business strategies globally.
“We are proud to be first to market with a tool that will dynamically reshape how travel is booked at our agency, and greatly redefine the overall retail experience for our customers.”
Travelport Universal Desktop is a ground-breaking application that enables agents to deliver the type and level of customer service travellers are demanding today, providing access to multisource travel content and pricing, plus break-through travel management tools – all through a single platform.
The Universal Desktop launch with Flight Centre builds on an extensive development partner program in place with customers globally and follows an exhaustive GDS usability study with travel agencies worldwide, which guided the development of Travelport Universal Desktop.
For more information on Travelport Universal Desktop, click here.