East Midlands Trains has this week started work on a range of initiatives to improve the facilities for passengers using Lincoln station.
The work will include a complete refurbishment of all the toilets throughout the station. As well as providing new services of a consistent level, there will be some new greener initiatives introduced, such as light and tap sensors to help reduce waste of water and electricity and provide a more hygienic facility.
The waiting rooms at the station will also receive a complete makeover, and once finished will provide a modern, clean and comfortable environment in which passengers can wait for their trains. Passengers will also benefit from the creation of a dedicated new customer information centre, which will be located on platform 3.
In addition to the station improvement work, East Midlands Trains will be installing new automatic doors at the entrance to the station to provide easier access for passengers. This work is being carried out as part of East Midlands Trains’ commitment to spend £250,000 every year on making its stations more accessible for passengers.
David Horne, Customer Service Director for East Midlands Trains, said: “Passengers in Lincolnshire are already starting to benefit from a £5million programme to improve our trains, and now we’re turning our attention to making some key improvements to the facilities at Lincoln station.
“Our aim is to make sure our passengers enjoy their journey with East Midlands Trains from start to finish. The changes we have planned for Lincoln are part of a £10 million investment programme of station improvements across our network that will make travelling by rail an easier and more pleasurable experience for all passengers.”
Guy Dangerfield, Passenger Focus manager, welcomed the investment in stations across the East Midlands network: “Passengers tell us that while they are generally satisfied with the service they receive from East Midlands Trains, more needs to happen to improve their stations. This is a good example of a train company listening to its passengers and investing in those areas that passengers have identified as needing an upgrade.”
The station improvements at Lincoln will be completed in time for the Lincoln’s famous Christmas market, and are part of a £10 million programme to enhance stations across the East Midlands Trains network.