Orient-Express has announced Andrew Cook has been appointed general manager of the British Pullman train.
Cook will oversee all areas of the business for the British Pullman and will be based in London, reporting into Gary Franklin, managing director, Trains & Cruises.
Previously general manager of The Westcliff, Orient-Express’ property in Johannesburg, since 2008, Cook is very familiar with the service and standard expectations of Orient-Express and has a wealth of experience in the luxury hospitality sector.
He also spent time at the Mount Nelson Hotel in Cape Town as well as working at leading hotels in Bahrain and Dubai.
Glamorous and full of joie de vivre, the vintage Art Deco 1920’s carriages of the British Pullman provide nostalgia, fun and a dash of adventure as the train heads out of London on day trips encircling the British countryside to destinations including great cities, glittering social events and sporting occasions.
Champagne flows and gourmet cuisine is served—a truly elegant experience and a once in a lifetime journey.
Managing a team of around 50, including stewards, chefs, train managers, maintenance teams and operations, Cook will be responsible for maintaining the high service levels, implementing strategies moving forward and looking at new trips to the train’s schedule.
He said that he “is most looking forward to working with the exceptional British Pullman team” and that he is excited to meet the train’s regular guests as well as using his expertise to introduce and welcome new clients and markets to the British Pullman in the near future.
Breaking Travel News recently took a ride on the British Pullman, take a look at our thoughts here.