Conrad Hotels & Resorts has introduced the luxury hospitality segment’s first comprehensive pre check-in feature to its award-winning travel mobile application, Conrad Concierge.
All guests at each of the Conrad brand’s 24 hotels worldwide can now find greater customisation and convenience at the touch of a button – from selecting pre-arrival amenities to ordering in room dining and enjoying mobile check-out.
Since Conrad introduced the platform with check out and amenity pre-selection functionality in November 2012, the app has been downloaded more than 100,000 times.
“Use of our Conrad Concierge app among global luxury travellers is on the rise, especially as more guests manage travel accommodations when and how they want through mobile devices,” said John Vanderslice, global head, luxury and lifestyle brands, Hilton Worldwide.
“With these enhancements, Conrad strengthens its position as a leader within the luxury category by creating an expectation of tailored and customized services for guests, to the point that features like our app become a natural extension of their stay with us.”
In 2012 Conrad Concierge began giving guests the ability to choose from bespoke bath amenities, pre-select the types of pillows they would like, use mobile check out to bypass the front desk at departure and ensure their favourite newspaper will be delivered the morning of their stay.
These intuitive features and others are designed to deliver the brand’s promise of offering the greatest luxury of all – The Luxury of Being Yourself. Expanded capabilities of Conrad Concierge include:
The new app is socially integrated, allowing users can link their Facebook and Twitter feeds to Conrad, will also allowing seamless log-in Experience, with gusts are able to log-in with their Hilton HHonors username/password.
The app is an example of Hilton Worldwide’s ongoing commitment to providing guests greater choice and control with offerings that meet ever-changing customer expectations.
In 2005, Hilton Worldwide was the first hotel company to launch online room selection across all of its brands.
This feature enabled Hilton HHonors Gold and Diamond members to pre-select their rooms prior to arrival through a variety of channels, including a member’s HHonors profile, HHonors mobile app or pre-arrival email.