CLIA launches new selling tool for agents

CLIA launches new selling tool for agents

Cruise Lines International Association has added a brand new selling tool to its Agent Toolbox in partnership with Full Picture, the award winning visual conversation tool.

The specifically designed resource will enable CLIA member travel agents to send photos, videos and other assets to their customers’ screens in real-time in order to enhance the customer experience.

The technology is available free of charge and is exclusive to CLIA member travel agents on the organisation’s website.

By utilising the Full Picture service, calls are proven to convert into bookings 30 per cent more than regular calls and with a sales value of up to 22 per cent higher.

As well as content from 30 ocean and river cruise lines, CLIA has curated a number of galleries designed to help agents switch-sell onto cruise by explaining the benefits of different types of cruise holidays including ocean, river, luxury and small ship cruising.

Andy Harmer, CLIA senior vice president, membership and director UK & Ireland, commented: “We are thrilled to be working with Full Picture to offer travel agents a unique and valuable tool to grow their cruise sales, and the value of those bookings. 

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“CLIA offers exceptional events, learning, accreditation and resources, and Full Picture is an incredibly useful addition to those resources. 

“We are delighted that Full Picture is offering this technology free to CLIA members as recognition of the importance that CLIA member travel agents make to the distribution of cruise holidays.”

The premium subscription will allow agencies to remove the Full Picture branding replacing it with their own, upload additional, private content allowing them to present their own cruise-and-stay packages, and enable features like the creation of bespoke photobooks and agency branded emails; created in seconds from pre-set templates and merging in cruise content and customer details.