d2o, “deadline 2 online,” providers of the web-based Performance Management Intelligence (PMI) suite that enables hotel and resort department heads to intelligently manage their daily costs in approximately 5 minutes a day, announced The Chaminade Resort & Spa will implement PMI in all departments.  PMI eliminates the stress of daily, weekly, and monthly reporting deadlines by improving delivery of performance information. 

“PMI gives Chaminade’s department managers real-time data for decisions that impact labor productivity, food costs, and operating profitability,” said Norbert Relecker, general manager of Chaminade Resort and Spa, the AAA Four Diamond Award-winning property on the California coast. “The PMI system will help us meet our owners’ performance requirements so they receive the return they expect.”

PMI makes it easy to schedule and plan costs for departments because the system continually tracks revenue and expenses and compares them to budgets, so managers can measure their performance against plan each day.

“PMI will give us a broader and more in-depth understanding of our operation,” Relecker said.  “The system will make it easier to run our conference resort by the numbers daily.  The old way of doing business is to use historical reports, which turns managers into ‘Monday morning quarterbacks.’  According to Relecker, he and his controller invested considerable time in evaluating PMI and found it far surpasses other systems available.

PMI goes beyond typical revenue forecasting and labor productivity software.  The system gives department heads the data they need on labor and food costs, rolling daily revenue forecasting, and budget planning into a single system.  With these tools at their fingertips, managers can strategize like an executive, managing operations and staff to meet profitability goals.