BOZEMAN, Mont. - RightNow Technologies, a leading provider of Internet customer service solutions, today announced that Virgin Travel, an independent online travel agency to be launched in Q4, 2000, will implement RightNow Web as its online customer support system. RightNow Web will enable Virgin Travel to offer superior customer service to their customers.
Virgin Travel will provide impartial advice across a broad range of travel products and will offer a diverse range of trips from leading tour operators, airlines, hotels and rental car companies.
“We reviewed several eCRM solutions from various vendors and found that RightNow Technologies was the only company to offer a true Web-based customer service solution that we required,’’ said Brett Warbrick, Web technology manager at Virgin Travel. “The major point of distinction for me was the professionalism and dedication of the RightNow team. From my initial inquiry to the implementation planning, the customer service I have received from RightNow has exceeded my expectations.”
Virgin Travel joins over 750 other organizations using RightNow’s award-winning Web customer service suite. Customers are drawn from a variety of industries and include Nike.com, Compaq, Lufthansa and Ben & Jerry’s Ice Cream.