Leading Online Travel Wholesaler Receives No. 1 Overall Rating on Bizrate.com, Cracks Gomez.com’s Top 10 for Best Online Travel Providers in Winter 1999
Las Vegas (January 3, 2000) -Travelscape.com, the Internet’s leading online travel wholesaler, today announced it recently received two awards of excellence for its Web site, www.travelscape.com, from two leading independent online consumer advisory services.
Travelscape.com earned Customer-Certified Merchant status and an overall rating of 4.5 stars out of five on BizRate.com, an independent rating guide providing merchant performance reviews to help shoppers transact confidently online. Travelscape.com’s performance tied it with two competitors as the top-rated travel site reviewed on BizRate.com.
As a Customer-Certified online merchant, Travelscape.com allows BizRate.com to independently survey customers purchasing on its Web site. Through December 27, 1999, 3,691 users completed BizRate.com’s survey rating Travelscape.com against 10 performance attributes, including ease of making reservations, travel planning selection, prices offered, on-time delivery, privacy policies and security. According to BizRate’s Web site review, “Making a reservation (on Travelscape.com) is a breeze, particularly with the reservation guarantee and outstanding ratings for their security measures and the navigability of their Web site.”
Travelscape.com also was rated the ninth-best online travel provider overall for Winter 1999 by Gomez.com, the recognized online leader in providing consumer and business-based e-commerce research, tools and analysis to empower consumers to make informed online purchasing decisions. Gomez based its rankings on such categories as ease of use, customer confidence, on-site resources and relationship services. Travelscape.com improved upon its strong performance from the last Gomez online travel survey in all categories, and fared especially well in customer confidence (fourth best out of 20) and ease of use (fifth best out of 20).
“We are very proud to be ranked among the Internet’s top online travel reservations destinations by BizRate.com and Gomez.com,” said Tom Breitling, Travelscape.com’s chief operating officer. “We have worked very hard to develop the easiest, most comprehensive, and fastest online reservations service, and these two independent firms have validated our efforts.”
Travelscape.com is the only major travel site developed by an experienced and leading national wholesale tour and travel company. Travelscape.com offers the lowest rates available for hotel accommodations through the company’s “No Risk Reservation Guarantee.” The guarantee promises customers booking any of Travelscape.com’s preferred hotels that if a better rate is found for the same hotel on the same dates, Travelscape.com will immediately refund the difference.
Travelscape.com’s proprietary “Click Less” architecture reduces booking time to mere minutes and just five easy steps. Travelscape.com does not require registration, so checking hotel and airfare rates is even faster and easier. Travelscape.com offers customer support 24 hours a day, seven days a week through its toll-free telephone number (1-888-335-0101). For more information, visit www.travelscape.com.