New Policy Enables AA Customers to Stay Connected

Starting tomorrow, American Airlines
customers will be able to use their cell phones longer before departures and sooner after landings on most aircraft as American becomes the first airline to increase å“talk timeå” for customers on the ground.
Customers will be able to use cell phones, two-way pagers and other electronic devices until the aircraft door is shut, giving them additional time to stay connected as they prepare to depart. 
Customers on most arriving flights will be able to use cell phones shortly after landing, while the aircraft is taxiing to the gate.
“We’re pleased to be the first airline to offer this relaxed cell-phone policy. We know how important it is for our customers to stay in touch with family, friends and business associates, and we’re helping them stay connected while traveling,” said Dan Garton, American’s executive vice president-Marketing. 


The changes to departing flights apply worldwide.  The new arrival policy applies to flights arriving in the United States, the U.S. Virgin Islands and Puerto Rico, except for A300s and American Eagle turboprops, which are pending FAA concurrence.  Use of cell phones is not allowed during flight per Federal Communications Commission rules.

American Airlines is the world’s largest carrier.  American, American Eagle and the AmericanConnection regional carriers serve more than 275 cities in 50 countries and territories with approximately 4,300 daily flights.  The combined network fleet numbers more than 1,100 aircraft.  American’s award-winning Web site, AA.com, provides users with easy access to check and book fares, plus personalized news, information and travel offers.  American Airlines is a founding member of the oneworld Alliance.

Related stories on ITN:

(02/07/2003) AA Announces More Time to Use Cell Phone After Landing

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