Air Canada Offers First Electronic Ticket Service

Air Canada

will become the first full service international airline in the world to offer electronic ticketing for travel throughout North America, effective 1 June 2003.
E-ticketing is a key initiative in Air Canada`s ongoing efforts to reduce costly processes while maintaining and enhancing customer friendly service.
Electronic tickets are available for travel operated by Air Canada and Air Canada Jazz throughout Canada, to all US destinations and to a number of international destinations.

As from December 2002, electronic tickets were issued to over 94% of all eligible domestic tickets, 88% of all eligible trans-border tickets and 82% for travel overall within North America.

Twelve million tickets were issued in 2002 for travel worldwide on Air Canada, including more than eight million electronic tickets for worldwide travel.

In 2002, Air Canada implemented a paper ticket surcharge for travel itineraries that are eligible for e-ticketing to defray some of the costs associated with paper ticket processing. These include additional paper ticket stock, manual collection, packaging at departure gates and manual processing at a centralized ticket processing centre.


Air Canada will continue to offer customers travelling internationally on e-ticket eligible routes the choice of paper tickets. Paper tickets on these routes purchased through Air Canada will continue to include an industry-competitive processing fee.


Related stories on ITN:

(29/04/2002) Air Canada Introduces Wireless Mobile Kiosks From IBM

(04/04/2002) Orbitz doubles fees on AmWest, Air Canada

Air Canada Launches New U.S. Web site