Luxe Worldwide Hotels Selects Virtual-Agent Services

12th May 2003

Virtual-Agent Services
(VAS), provider of
high quality contact center solutions, announced today that Luxe Worldwide
Hotels has selected VAS for its international hotel
reservations and customer service call handling. 
The partnership with VAS
is designed to provide 24/7 toll-free reservations and customer support
services throughout North America, United Kingdom, France, Germany, Japan,
Hong Kong and Singapore.

Luxe Worldwide
is based in Los Angeles and represents 200
world-class hotel properties throughout Europe, Asia, Australia, North and
Latin America. Luxe Worldwide Hotels merges over 100 years of management
experience with discerning recognition of customer needs and hotel
membership demands, including real-time web-based booking functionality,
online marketing, GDS connectivity, internet distribution, and private-label
services for chains positioning their brands globally.

Robert Camastro, President of VAS, said, “We are pleased to offer our
services to Luxe Worldwide Hotels and provide them the opportunity to
enhance the quality and efficiency of the reservations services they provide
to guests and their 200 members hotels. An international hotel group of this
caliber demands quality care and VAS will provide the exceptional service
Luxe Worldwide Hotels` customers have come to expect.”

“As Luxe Worldwide Hotels seeks to elevate our commitment to service, we
selected Virtual-Agent Services after extensive research for the best call
center system at the most advantageous cost,” said Eve LeGrand, Vice
President of Operations.  “Each of our hotels carries the unique Luxe
Worldwide Hotel signature that guarantees our guests a continuing tradition
of comfort and excellence - `a touch of class`—at every point of contact
including our Central Reservations Operation. Delivering marketing,
relationship selling and technology benefits to member hotels is equally
important. In selecting a call center we wanted to ensure the highest
quality representation possible for each of our hotels. Virtual Agent
Services helps us accomplish both goals.”




Recommended for you

Follow Breaking Travel News

Travel Events Calendar

Media Partnerships

Global Restaurant Investment ForumThe Hospitality & Tourism SummitCATHIC
ITB AsiaChina Outbound Travel & Tourism MarketThe Travel Marketing Store
Serviced Apartment SummitWorld Travel MarketIMEX
AHICWTTCRoutes Online
UBM Aviation