continues to drive innovation in the industry with
its unique eSales Team, a nationwide on-site sales force dedicated to
facilitating high-speed Internet connectivity and related technology
applications for meetings in Wayport`s partner hotel locations.
Wayport`s eSales Team acts as an on-site extension of the hotels` sales
and conference teams to fully support high-speed connectivity in meeting
rooms, including initial and ongoing training of hotel staff, collaborative
sales initiatives to drive meeting business, attending site surveys with the
hotels` clients, and technical expertise.
“We have found that as a result of having a partnership with Wayport and
their eSales Team, we are securing business from our competition and
definitely growing occupancy as a result of it,” said Dave Riley, vice
president of Catering & Convention Services for Wyndham Hotels & Resorts.
For example, when the well-known conference hotel, the Wyndham Palace
Resort & Spa in the WALT DISNEY WORLD(R) Resort, began utilizing Wayport`s
eSales Team earlier this year, meeting room connections at the property nearly
tripled in a single quarter and have continued increasing exponentially since.
Overwhelmed by the boost in meeting bookings, increased meeting planner
satisfaction and the seamless integration of the on-site Wayport eSales Team
member with the hotel staff, the Wyndham Palace has made the eSales team
member a permanent fixture.
Wayport`s eSales team adds value to the services it provides to meeting
planners, working closely with them during the initial stages of planning a
meeting to help evaluate technology needs, answer specific technology
questions and determine what Wayport services will improve the event. This is
beneficial both to the planners and the hotel`s sales staff, as technology
issues are addressed up-front by a knowledgeable expert.
“Instead of having to become experts on high-speed Internet access, the
hotels` sales staff can focus on their core business and let their Wayport
eSales team representative facilitate technology in meetings,” said Jack
Alton, vice president of sales for Wayport. “No other provider can offer the
same level of dedicated sales support, and hoteliers such as Wyndham have seen
the results firsthand.”