As part of its ongoing commitment to taking care of its customers, Expedia, Inc. has announced a travel policy that provides customers with flexibility in their travel planning.
a declaration of war or Following the “code red” status alert issued by the Homeland Security Department, the policy is now effective.
The new policy waives cancellation penalties and change fees and provides full refunds for customers who cancel or change a hotel stay, car rental, or destination attraction or service booked prior to the declaration of war or code red status. The following details also apply:
Hotels, car rentals, or attractions booked separately or within a package are eligible for the policy if travel is scheduled within 60 days of either declaration of war or code red status.
Customers must call Expedia within 14 days after either declaration of war or code red status.
For customers who have purchased airline tickets, Expedia will adhere to the individual carriers’ policies. Most major airlines have announced flexibility in their change fees, and Expedia will work to facilitate ticketing changes on behalf of its customers, in accordance with the airlines’ policies.
For customers who booked a cruise, Expedia will adhere to the policies of the individual cruise lines and work to implement changes on behalf of Expedia customers.
Trip insurance, cancellation waivers, and Ticketmaster® event tickets purchased on Expedia are not refundable.
“During this time of uncertainty, Expedia is focused on providing our customers what they need most—flexibility and the most up-to-date travel related information,” said Erik Blachford, president of Expedia, North America. “We are committed to responding to our customers’ needs, and, should they choose to adjust their plans, we are here to help.”