Mystic Lake Adopts OPERA System

4th Nov 2003

PRNewswire-FirstCall COLUMBIA, Md. Nov. 4 :

Mystic Lake Casino Hotel, the Midwest`s largest casino property, has
upgraded its property management system (PMS) to the OPERA Enterprise
Solution from MICROS Systems, Inc. . MICROS, a leading provider of
information technology solutions for the hospitality industry, also
installed a new gaming interface to Bally`s/Casino Marketplace and along
with MICROS`s first beta interface to Meeting Matrix, the world`s leading
provider of software solutions for the planning, diagramming, modeling and
certification of reusable space.

Mystic Lake Casino Hotel, located 25 miles south of Minneapolis and the
Mall of America, is owned and operated by the Shakopee Mdewakanton Sioux
Community. The property includes an expansive casino with nearly 4,000
slots and 88 blackjack tables, a 416-room luxury hotel, 4 dining
establishments, atrium swimming area, conference space, and the Mystic
Celebrity Palace performance hall, which hosts a full schedule of
nationally known entertainers.

OPERA`s new gaming interface will connect guest profiles to player data,
enabling Mystic Lake to provide more personalized service, manage
complimentary guest offerings or “comps” more efficiently and streamline
the accounting process.
Mystic Lake selected the fully integrated OPERA Enterprise solution
following an extensive RFI process. “We were seeking a sophisticated
Windows(R)-based property management system that could tie together our
many revenue centers and enhance our guests` experience,” explained Mark
Bassinger, Director of IT for Mystic Lake Casino Hotel. “Having used the
MICROS V6 PMS for a number of years, we were confident that MICROS would
provide excellent products and responsive service.”

Tina McClay, Vice President of the MICROS Independent Hotel Sales
Division, added, “We are excited to offer two new interfaces to Mystic
Lake to further streamline their operations. Our vast years of experience
in the hospitality industry afford us an understanding of the unique
management needs of hotels, casinos, restaurants, retail and entertainment
venues, and we have developed and integrated a product suite that offers
an effective and seamless solution.”


The MICROS OPERA Enterprise Solution (OES) is a fully integrated suite of
products consisting of modules that can be easily added or expanded,
allowing effective and easy deployment from smaller operations to global,
multi-branded hotel chain environments. Available modules include Property
Management, Sales & Catering, Revenue Management, Central Reservations,
Quality Management, and the wireless OPERA Palm system. The new gaming
interface makes OPERA an even more valuable solution for casino hotels.

About Mystic Lake Casino Hotel
Owned and operated by the Shakopee Mdewakanton Sioux Community, Mystic
Lake Casino is the Midwest`s largest casino property. It is located 25
miles south of Minneapolis and the Mall of America, includes an expansive
casino, a 416-room luxury hotel, 4 restaurants, an indoor swimming atrium,
conference space, and the Mystic Celebrity Palace performance hall. For
more information, please visit

About MICROS Systems, Inc.
MICROS Systems, Inc. provides enterprise applications for the hospitality
industry worldwide. Over 140,000 MICROS systems are currently installed in
table and quick service restaurants, hotels, motels, casinos, and leisure
and entertainment operations in more than 130 countries. MICROS provides
property management systems and central reservation and customer
information solutions under the brand MICROS-Fidelio for more than 15,000
hotels worldwide. MICROS stock is traded through NASDAQ under the symbol
For more information on MICROS and its advanced information technology
solutions for the hospitality industry, please contact Louise Casamento,
Director of Marketing at (443) 285-8144 or (800) 638-0985. You can also
visit the MICROS website at or send an email to
[email protected]




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