Luxury hotel group Mandarin Oriental is set to capture additional meetings business across corporate, group and leisure segments with the launch of its global meetings programme, Meetings by Mandarin Oriental.
Differentiating factors that will ensure the Group’s continued success in this segment include the delivery of individual meeting programmes that combine flexibility, creativity and flair. Complementing this will be Mandarin Oriental’s commitment to quality and reliability, both through its renowned service levels and product.
Launched in October 2003, Meetings by Mandarin Oriental is based on a set of 13 meeting promises that it provides to all meeting organisers. The promises were compiled following extensive independent and on-site research over a 12-month period, including feedback from both meeting organisers and delegates.
Each hotel offers creative solutions for meetings planners, including authentic cultural experiences at each destination. The Mark, New York’s Meetings to a Tea provides creative tea breaks with its exotic oriental tea services by trained masters. Likewise in Singapore, delegates at The Oriental can enjoy Wellness Tea Breaks with options of massage or yoga exercises taught by professionals.
In recognising the need to remove any pressure from the meeting planner, the Group has placed priority on their needs. Distinguishing components of Meetings by Mandarin Oriental include:
Mandarin Oriental meeting professionals are certified and trained to provide flexible, creative and innovative ideas. Site inspections are highly-personalised by involving senior management during site visits, providing them with the opportunity to experience first hand, award-winning service.
Senior leaders will always be involved in planning and preparation, paying even closer attention as each event draws nearer.
Any potential conflict that needs resolving - such as clashes of dates, rival companies next door - is treated with the utmost sensitivity. A dedicated person will act as the point of contact throughout the meetings process, noting preferences at all times.
The Group is committed to offering the best technological, audio-visual and communications equipment with on-site technical support and simple booking procedures. All function set-ups will be tested and available ahead of the event.
The programme offers personalised credit procedures. Credit and billing needs will be set up in advance of each event to ensure a seamless transaction.
The Group has ensured effective client feedback measurement systems are in place, consistently monitoring the results.
For further information on Meetings by Mandarin Oriental, please refer to www.mandarinoriental.com where a dedicated website provides the latest meetings offerings available at all hotels worldwide.