Kor Hotel Group debuts its central reservations office Friday, September 19, in sunny Santa Monica, minutes away from three of its renowned stylish boutique hotels. The beachside office will assist Kor guests with all of their accommodation needs for its boutique hotels including Avalon Hotel and Maison 140 in Beverly Hills, Viceroy in Santa Monica, and Estrella Resort & Spa in Palm Springs.
“We are proud to open our Central Reservations Office close to our properties here in Southern California amidst the sun and surf,” says Tom Santora, Kor Hotel Group`s Vice President of Sales and Marketing. “Many reservation offices are located states away from the actual properties. Our agents will be able to give first-hand knowledge while they look out their window at the Viceroy and Santa Monica Beach.”
The Central Reservations Office will be open Monday through Friday from 6 a.m. PST to 9 p.m. PST and Saturday and Sunday from 9 a.m. PST to 5 p.m. PST and can be reached toll-free at 888-622-4Kor. Agents will book hotel accommodations, help guests secure highly coveted restaurant and spa reservations, answer detailed questions about each hotel`s amenities and services, provide history and interesting facts about the properties, and provide recommendations on the latest local events, eateries and entertainment.
To ensure personalized, efficient service for Kor`s customers, the Central Reservations Office is equipped with the latest hospitality technologies including Hotel Information Systems` epitome Property Management System (PMS) and GuestWare`s Guest Response Software. PMS helps hoteliers streamline operations and information throughout numerous properties and GRS stores guest preferences in a database so returning guests can receive a personalized experience tailored to their taste.
As Kor expands its boutique hotel portfolio, the Central Reservations Office will assist the company in maintaining its high level of service while providing guests with a personalized and unique Kor experience.
The Kor Group is a privately held real estate development and management firm with investments primarily in hotels and multi-family real estate. Kor Hotel Group, the hospitality division of Kor, holds a diverse property portfolio and manages both its own assets and non-owned hotels under third-party management contracts. Kor Hotel Group`s wholly owned properties include Avalon Hotel and Maison 140 in Beverly Hills, Estrella in Palm Springs, and Viceroy Santa Monica. Kor`s next boutique hotel will debut in West Hollywood early 2004.