Hilton Garden Inn Scores with J.D Power

Hilton Garden Inn(R) (NYSE:HLT), the mid-priced brand targeted to today`s growing segment of mid-market travelers, today announced it has received the “Highest Guest Satisfaction Among Mid-Price Hotel Chains With Full Service” award in the J.D. Power and Associates 2003 Domestic Hotel Guest Satisfaction Index Study(SM). This accolade marks the second consecutive year that Hilton Garden Inn has received the award, outranking other mid-price, full-service brands included in the study.
“We are ecstatic to receive this award from J.D. Power and Associates on behalf of our corporation, our hotel developers and owners, the hundreds of team members at our hotels across North America and the thousands of loyal and satisfied customers who have contributed to the success of Hilton Garden Inn hotels,” said Adrian Kurre, senior vice-president - brand management, Hilton Garden Inn. “Receiving the award for the second year in a row emphasizes the importance of listening to our guests and the value of incorporating what they need and want most when traveling - helping us to deliver ultimate guest service for an exceptional hotel experience.”
According to the study, Hilton Garden Inn received top ratings in all aspects of guest experience with special attention in the following areas: pre-arrival/arrival; guest room and hotel services.
The 2003 North America Hotel Guest Satisfaction Index Study is based on 12,850 hotel guests who stayed in different hotel chains and/or resorts in the United States and Canada between January and June 2003.
The Hilton Garden Inn brand management team uses a measurement tool called the Balanced Scorecard to measure and track overall performance of each hotel, monitoring guest loyalty based on overall guest satisfaction, intent to return and intent to recommend.
The Hilton Garden Inn brand has grown since it first broke ground in the early 1990`s. Reintroduced in 1996, Hilton Garden Inn has moved from being a product line extension to that of a unique and award-winning hotel brand within the Hilton Family of Hotels.
According to Kurre, “Because 97 percent of Hilton Garden Inn hotels are franchise properties, this accolade is especially exemplary as it reflects the dedication our franchise owners have towards creating and maintaining the Hilton Garden Inn brand`s high standards to achieve a positive experience for guests.”
The rapid growth of Hilton Garden Inn can also be attributed to the successful cross-selling among the Hilton Family of Hotels and the brand`s participation with the Hilton HHonors(R) guest reward program. Hilton HHonors allows its members to Double Dip(R) by simultaneously accumulating both hotel points and airline miles with each qualifying stay, and provides more rewarding choices than ever before with more than 70 major airline, car rental and other travel-related companies.
Hilton Garden Inn hotels feature a glass-walled pavilion; a Pavilion Pantry(R) with a selection of refrigerated, frozen and microwaveable packaged items, and sundries; a casual restaurant; room service during dinner hours; a comfortable lounge area featuring a large screen television; flexible meeting space; a 24-hour, complimentary business center; fitness center; swimming pool and whirlpool; and a guest laundry facility on site.
Business-oriented features of the guestrooms include: complimentary high-speed Internet access(a); complimentary remote guest printing(b); a spacious work desk with a pull-out shelf for a lap top computer; adjustable lighting; an ergonomic chair; electrical outlets at desk height; and two telephones equipped with two lines, data ports and voice mail.
All Hilton Garden Inn guestrooms include a hospitality center that features a mini refrigerator, microwave and coffee maker; a sitting area with an easy chair and ottoman; a hairdryer; and an iron and ironing board. In-room entertainment and information services include video-on-demand movies, video games and interactive Hilton guest services.
To make reservations at a Hilton Garden Inn hotel or for more information, travelers can visit the Hilton Garden Inn Web site at www.hiltongardeninn.com or call 1-800-HILTONS.
The Hilton Garden Inn brand is part of the Hilton Family of Hotels under Hilton Hotels Corporation, which is recognized internationally as a preeminent hospitality company. The company develops, owns, manages or franchises more than 2,100 hotels, resorts and vacation ownership properties. Its portfolio includes many of the world`s best known and most highly regarded hotel brands, including Hilton, Conrad, Doubletree, Embassy Suites Hotels, Hampton Inn, Hampton Inn & Suites, Hilton Garden Inn, Hilton Grand Vacation Company and Homewood Suites by Hilton.
(a) All Hilton Garden Inn guestrooms will offer complimentary high-speed Internet access by year-end 2003.

(b) All Hilton Garden Inn locations will offer complimentary remote guest printing from hotel guestrooms by March 2004.

The following trademarks are owned by Hilton Hospitality, Inc.: Hilton(R), Doubletree(R), Embassy Suites Hotels(R), Hampton Inn(R), Hampton Inn & Suites(R), Hilton Garden Inn(R), Homewood Suites by Hilton(R). HHonors(R) and Double Dip(R) are trademarks owned by Hilton HHonors Worldwide LLC. Hilton HHonors membership, earning of Points & Miles(R), and redemption of points are subject to HHonors Terms and Conditions. Conrad(R) is owned by Conrad Hospitality, LLC.

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