Virtual-Agent Services (VAS), provider of high quality contact center solutions, announced today that Luxe Worldwide Hotels (www.luxehotels.com) has selected VAS for its international hotel reservations and customer service call handling. The partnership with VAS is designed to provide 24/7 toll-free reservations and customer support services throughout North America, United Kingdom, France, Germany, Japan, Hong Kong and Singapore.
One of the most respected hotel representation firms in the hospitality industry, Luxe Worldwide is based in Los Angeles and represents 200 world-class hotel properties throughout Europe, Asia, Australia, North and Latin America. Luxe Worldwide Hotels merges over 100 years of management experience with discerning recognition of customer needs and hotel membership demands, including real-time web-based booking functionality, online marketing, GDS connectivity, internet distribution, and private-label services for chains positioning their brands globally.
Robert Camastro, President of VAS, said, “We are pleased to offer our services to Luxe Worldwide Hotels and provide them the opportunity to enhance the quality and efficiency of the reservations services they provide to guests and their 200 members hotels. An international hotel group of this caliber demands quality care and VAS will provide the exceptional service Luxe Worldwide Hotels’ customers have come to expect.”
“As Luxe Worldwide Hotels seeks to elevate our commitment to service, we selected Virtual-Agent Services after extensive research for the best call center system at the most advantageous cost,” said Eve LeGrand, Vice President of Operations. “Each of our hotels carries the unique Luxe Worldwide Hotel signature that guarantees our guests a continuing tradition of comfort and excellence - ‘a touch of class’—at every point of contact including our Central Reservations Operation. Delivering marketing, relationship selling and technology benefits to member hotels is equally important. In selecting a call center we wanted to ensure the highest quality representation possible for each of our hotels. Virtual Agent Services helps us accomplish both goals.”
About Virtual-Agent Services:
Virtual-Agent Services (www.vagent.com), a privately held company headquartered in Schaumburg, IL, is a unique provider of contact center solutions for today’s demanding customer care industry. Focusing on a high quality workforce and ideal locations throughout New Brunswick, Canada, VAS utilizes the award-winning Distributed Workforce Concept to offer clients superior service and value. The company was recently recognized by Fast Company magazine as a “Fast 50 Innovator” and by ContactCenterWorld.com with a Members Choice Award for Best US Outsourcing. Servicing a wide range of industries including financial, retail sales, travel and hospitality, and utility services, VAS provides a variety of support options that include inbound sales and customer service, customer account maintenance, credit management, and travel reservations.
About Luxe Worldwide Hotels:
Luxe Worldwide Hotels (www.luxehotels.com) is a privately held company, headquartered in Los Angeles California. Grown through acquisition, collecting the best expertise and talent available in the hospitality industry, Luxe represents 200 world-class hotel properties throughout Europe, Asia, Australia, North and Latin America.