CHC Helicopters International // February 2003 - Meeting—“The food, service and attention to detail were excellent. I really enjoy working with you and your hotel and look forward to many more events to come”

Golder Associates Ltd.//
February 2003 - Conference —- “I wanted to let you know that we had a very successful meeting. Part of that success was due to the excellent service your staff at the Delta had provided.  Most of the attendees raved about the food. Your staff from the bell person to the banquet personnel were all great to deal with. They went out of their way to be helpful and accommodating.”

Royal Bank // 
November 2002 - RBC Investments - Financial Planning conference—- “Whenever I would phone in a panic, it was almost soothing to talk to them as I would find myself calming down immediately. Heri, the floor manager for the evening dinner sessions was also fabulous in making sure everything ran smooth to perfection. All of your staff are dedicated employees who portray that family image.  The Chef and his crew should also be commended for the excellent food. Not only was the taste to perfection for both lunch and dinner, everything was perfectly cooked (not overcooked which is usually the case in heated trays from previous experience) Thank you for making our conference a success, we couldn’t have done it without you.”

db Appleton //
October 2002 - Aboriginal Transition Team Weekend Conference—“The final product was outstanding. There were no problems with bookings and the food was beyond everyone’s expectations, including my own. Your staff was friendly and able to accommodate all of our needs as they came up”

Canadian Bar Association // 
September 2002 - Quarterly Meeting—- “On behalf of the Canadian Bar Association (BC Branch) and the members of the Provincial Council, I wish to extend my sincerest thanks for hosting our post-meeting reception. The poolside setting provided an ideal backdrop, allowing our members to gather and unwind in a collegial environment. After a long & successful day of business, the reception was a welcome addition to our September Council meeting. Thank you for going “above & beyond to make our members experience at Provincial council a memorable one.”

Royal Bank //
September 2002 - RBC Financial Group conference—- “I have been very fortunate in receiving great service at most of the venues I have used, but what the Delta Vancouver Airport provided was truly superior. From the initial meeting with Candice where I viewed the property right up to the end of our conference, I couldn’t have asked for anything more. Right from the front desk staff, your staff left a first class impression of the hotel. Whenever I passed any hotel staff I was smiled at and a hello said. Candice and Peter made a special point of stopping me throughout the conference to make sure everything was going well, and if they could do anything for me.“I would like to tell you of a few examples of the quality of staff you have working at the Delta Vancouver Airport. 1) One of our participants arrived at the hotel and when checking in, realized he had left his Visa card in the taxi. The front desk clerk, upon hearing his comment, immediately asked what the taxi company was that was used and she would call them to get the card dropped off at the hotel. 2) Two RBC Royal Bank staff were in the elevator coming from their room and mentioned how hot their rooms were. There was a bellman in the elevator with them, and he asked what rooms they were in and he would have a fan sent up. When they got back to their rooms that night, the fans were in their rooms, on and the room was cooler. 3) It was decided late in the morning of the second day that we needed a “Rubik’s cube” to present to our Senior Vice President that afternoon. Your staff phoned around to find one for us, and then Peter took off to pick it up. Amazing staff! So often we are willing to write a letter to say what went wrong. I couldn’t miss this opportunity to tell you what went right. Everything!

Forensic Psychiatric //  Services Commission
August 2002 - 3 Week Training Program—- “Please pass along our “rave reviews” to your staff. We can say that the Delta Vancouver Airport Hotel exceeded our expectations in every way. We would be pleased to recommend your hotel, your staff, and your service excellence to other organisations “I repeatedly received complements from participants praising the venue for training and the meal menu choices. Given the duration of the training and expectations we had placed upon participants, it was a pleasure to not have to deal with any frustrations or complaints regarding the hotel or meals provided.

CGC Inc. ///
May 2002 - Training Program—- “Well the Delta did it again! Thank You! You made me look good in the eyes of my company and my customers. No Hitches! No surprises! But then I am not surprised, this is a trademark of the Delta. My colleagues and customers commented on many occasion that everyone at the Delta was very friendly, helpful, and looked you in the eye when they greeted you.

BC Lottery ///
May 2002 - Meeting—- “Let me begin by saying that the Sales staff at the BCLC could not stop ranting and raving about the service they received from the time they checked in to the time they checked out. I heard comments like “I haven’t had this kind of service in years” to “I really enjoyed myself”. The comments were truly endless and please thank the entire Delta Vancouver Airport staff and the Elephant & Castle for providing such great service”

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