Omni Hotels has received the top award in the 2002 HR Service Excellence Award for organizations with more than 2,500 employees according to HR Solutions, Inc. and Human Resources Executive magazine. The award recognizes the best Human Resources departments in America for outstanding internal customer service to employees and managers.
The winners were determined based on the overall results of an internal customer service survey conducted by roughly 752 organizations. The survey enabled the organizations` managers and employees to rate their Human Resources department on 40 separate items about the department`s employee relations, service orientation, communications, professional knowledge and overall performance.
According to Joy Rothschild, senior vice president of human resources, “This award belongs to the people in our Associate Service Centers who take care of Omni Hotels associates every day. One of the pillars of our culture is the “mirror image.” It speaks to the belief that the care and respect we show our associates will in turn be shown to our guests. The survey results have validated the team commitment to the mirror image philosophy.”
Omni Hotels entered the study for the first time in 2002 to benchmark their performance against other companies. While the hospitality industry has been one of the hardest impacted in the past few years, Omni Hotels has continued to remain focused on its associates. Just as Omni Hotels strives every day to deliver on its mission for exemplary, four-diamond service to guests, the associate service centers in the hotels share the same goal in how it touches associates.
Omni Hotels, based near Dallas in Irving, Texas, offers luxury accommodations at more than 40 hotels and resorts located throughout the United States, Canada and Mexico. Each property in the Omni Hotels portfolio provides guests with exceptional personalized service and exquisite décor, creating a distinctive experience. Omni Hotels offers unsurpassed range of guest services and amenities, including high-speed Internet connectivity, wine tastings, gourmet dining and unique fitness options from in-room workouts to state-of-the-art fitness facilities. Through an aggressive expansion strategy, Omni Hotels is steadily entering new markets across North America. Guests can locate hotels, book accommodations or find out more about Omni Hotels by calling 1-800-THE-OMNI or accessing the company`s Web site at www.omnihotels.com.