Omni Hotels today announced two enhancements to their Web site that will allow www.omnihotels.com customers to not only book a competitive rate online, but also the ability to purchase complete online vacation packages, including air and/or car rentals along with hotel accommodations.
Omni Hotels` new Net Savvy rates provide assurance to those who book through the company`s Web site that they are getting a rate comparable to others they may find online. In addition to competitive rates, www.omnihotels.com customers will not be bothered with prepayment and are given the flexibility to change or cancel their reservation without penalties, which can be up to $25 through other travel sites. Further, members of Omni Hotel`s Select Guest program will have the added benefit of being instantly recognized as a frequent guest to ensure their personal preferences are met prior to their arrival.
“We are dedicated to providing the best service and value to our guests who elect to book on our site,” said Tom Chevins, Omni Hotel`s senior vice president of sales and marketing. “We want our online guests to be confident that they are getting a significant value, with the added benefit of flexibility and without spending hours shopping online.”
In addition, Omni Hotels is making travel booking easier with the launch of Omni Getaways. Guests of www.omnihotels.com are now given the option to book complete vacation packages, including air and/or car rentals along with hotel accommodations.
“The launch of Omni Getaways was an opportunity for us to make booking travel more convenient for our guests and relieve them of the frustration of going from site to site during the travel planning process,” said Chevins. “Saving our guests from the hassle of visiting multiple sites is just one example of how we have extended our standards for service from our hotels to our Web site.”
According to Chevins, Omni Hotels was able to respond to customer feedback and answer the call for one-stop-shopping on omnihotels.com in the matter of weeks. The company was able to develop and implement both Net Savvy rates and Omni Getaways in less than a month.
“Because of Omni Hotels` owned and managed structure, the company is very agile and has a speed-to-market advantage that sets us apart from our competitors,” said Chevins. “When we see an opportunity to make something easier for our guests, we have the ability to make that happen very quickly and consistently throughout our brand.”
Omni Hotels, based near Dallas in Irving, Texas, offers luxury accommodations at more than 40 hotels and resorts located throughout the United States, Canada and Mexico. Each property in the Omni Hotels portfolio provides guests with exceptional personalized service and exquisite décor, creating a distinctive experience at each location. Omni Hotels offers unsurpassed meeting facilities with a wide range of guest services and amenities including high speed Internet connectivity, wine tastings, gourmet dining and unique fitness options from in-room workouts to state-of-the-art fitness facilities. Through an aggressive expansion strategy, Omni Hotels is steadily entering new markets across North America. Guests can locate hotels, book accommodations or find out more about Omni Hotels by calling 1-800-THE-OMNI or accessing the company`s Web site at www.omnihotels.com.